sx77 Privacy Policy

1. Introduction & Scope

1.1 This Privacy Policy applies to all personal data processed by sx77 in connection with the operation of its online casino and sports betting platform, accessible at sx77.win. It covers data collected from players during registration, KYC verification, gameplay, financial transactions, customer support interactions, and general browsing of the Platform.

1.2 This Policy applies to all players using sx77, including English-speaking Pakistani players accessing the Platform from locations within Pakistan using devices on Pakistani mobile networks (Jazz, Zong, Ufone, Telenor, Warid) and broadband connections.

1.3 This Policy should be read alongside the sx77 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

2.1 sx77 is the data controller responsible for personal data processed through the Platform. As data controller, sx77 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted in accordance with applicable data protection law.

2.2 For all privacy-related enquiries, including data subject access requests, correction requests, and deletion requests, contact sx77 in writing at: [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

3.1 sx77 collects the following categories of personal data:

3.2 sx77 does not intentionally collect special category data (e.g., health data, biometric data, racial or ethnic origin data) unless specifically required for responsible gaming or regulatory compliance purposes and with your explicit consent.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings.

4.2 Automatically — through technical systems that record IP addresses, device information, session data, and interaction logs each time you access sx77. Cookies and similar tracking technologies also collect data automatically (see Section 9).

4.3 From third parties — KYC verification partners may share identity confirmation results with sx77. Payment processors such as JazzCash and Easypaisa share transaction status and reference data with sx77 to confirm deposit and withdrawal completion. Fraud prevention services may share risk indicators with sx77 to protect the integrity of the Platform.

5. Legal Basis for Processing

sx77 processes personal data on the following legal bases:

• Contractual necessity — processing required to provide you with the services set out in the sx77 Terms & Conditions, including account management, gameplay, payment processing, and customer support.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering (AML) obligations, KYC requirements, and responsible gambling regulations.
• Legitimate interests — processing for fraud prevention, platform security, technical improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and interests.
• Consent — where you have given explicit consent, such as for receiving marketing communications. You may withdraw consent at any time by contacting support.

6. How We Use Your Personal Data

6.1 sx77 uses your personal data for the following purposes:

• Creating, verifying, and managing your sx77 account
• Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods
• Conducting KYC identity and age verification
• Delivering gaming services including sportsbook, casino, crash games, slots, and jackpot products
• Administering bonus offers and promotions in accordance with their terms
• Providing customer support and resolving disputes
• Monitoring for fraud, cheating, collusion, and other prohibited conduct under the sx77 Terms & Conditions
• Fulfilling responsible gaming obligations, including monitoring gaming patterns for indicators of problem gambling and applying player-requested restrictions
• Meeting legal and regulatory obligations including AML reporting
• Improving the Platform through anonymised analytics
• Communicating service updates and, where you have consented, marketing communications

7. Data Sharing & Third Parties

7.1 sx77 does not sell or rent personal data to third parties. We share personal data only where necessary for the following categories of recipient:

• Payment processors — JazzCash, Easypaisa, Visa/Mastercard payment gateways, and banking partners — to facilitate transactions in PKR
• KYC verification providers — third-party services that cross-reference identity documents against applicable databases to confirm your identity and age
• Fraud prevention & AML services — tools that identify suspicious patterns, high-risk transactions, and prohibited activity
• Game content providers — providers such as Pragmatic Play, Evolution, JILI, and others receive anonymised session data necessary to deliver their certified game content; they do not receive your personal identity information
• IT & infrastructure providers — cloud hosting, CDN, and technical support vendors who process data on our behalf under strict data processing agreements
• Law enforcement & regulators — where we are legally required to disclose data by a court order, regulatory body, or law enforcement authority

7.2 All third-party data processors engaged by sx77 are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

8. KYC and Anti-Money Laundering

8.1 sx77 is required by applicable regulations to verify the identity of players before processing withdrawals and to monitor transactions for potential money laundering activity. This is a legal obligation, not optional.

8.2 Personal data submitted for KYC — including your CNIC, passport, and proof of address — is processed and stored securely for the duration required by applicable law. This data is not used for any purpose beyond identity verification and regulatory compliance.

8.3 Where sx77's AML monitoring identifies a transaction or series of transactions warranting report to the relevant authority under applicable law, sx77 may be legally prohibited from notifying you that such a report has been made.

8.4 Players are advised that providing false identity information in connection with KYC is a serious matter and may result in permanent account closure, fund forfeiture, and potential referral to law enforcement.

9. Cookies & Tracking Technologies

9.1 sx77 uses cookies and similar technologies (local storage, session tokens) to operate and improve the Platform. The following cookie categories are used:

• Essential cookies — required for login session management, account security, and core platform functionality. These cannot be disabled without preventing login.
• Analytical cookies — anonymised data about how players navigate the Platform, which pages are visited, and where errors occur. This data is used to improve platform performance.
• Preference cookies — remembers your settings such as language preference and interface configuration.

9.2 sx77 does not use third-party advertising or retargeting cookies. Your browsing activity on sx77 is not shared with advertising networks.

9.3 You can manage or delete cookies via your browser settings. Blocking all cookies will impair Platform functionality, particularly login and session persistence.

10. Data Security

10.1 sx77 implements technical and organisational security measures appropriate to the sensitivity of the data we process. These include:

• SSL/TLS encryption for all data in transit
• Encryption of personal data and financial records at rest
• Hashed storage of account passwords — plain-text passwords are never stored
• Role-based access controls restricting internal data access to authorised personnel only
• Regular security reviews and vulnerability assessments
• Two-factor authentication (2FA) available for all player accounts

10.2 Notwithstanding these measures, no online platform can guarantee absolute security. You should take your own precautions including using a strong, unique password for your sx77 account and enabling 2FA. Contact support immediately if you suspect unauthorised access to your account.

11. Data Retention

11.1 sx77 retains personal data for as long as is necessary to fulfil the purposes described in this Policy or to comply with legal obligations. Specific retention periods include:

• Account and KYC data — retained for a minimum of five years following account closure, as required by AML and financial regulations
• Transaction records — retained for a minimum of five years following the transaction date
• Gameplay and betting records — retained for the duration of the account relationship and a minimum of two years following closure
• Customer support communications — retained for a minimum of two years from the date of the last communication
• Session and technical logs — typically purged within 12 months unless required for an active security investigation

11.2 Following the applicable retention period, personal data is securely deleted or anonymised.

12. Your Rights

12.1 Depending on applicable law, you may have the following rights in respect of your personal data held by sx77:

• Right of Access — to request a copy of the personal data sx77 holds about you
• Right to Rectification — to request correction of inaccurate or incomplete personal data
• Right to Erasure — to request deletion of personal data where we no longer have a legal basis to retain it (note: certain data must be retained for legal compliance and cannot be deleted on request)
• Right to Restriction — to request that we restrict processing of your personal data in certain circumstances
• Right to Object — to object to processing carried out on the basis of legitimate interests
• Right to Withdraw Consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to Data Portability — to receive personal data you provided to sx77 in a structured, machine-readable format where technically feasible

12.2 To exercise any of these rights, contact sx77 support in writing at [email protected] (plain text — not a clickable link). We will respond within a reasonable timeframe. We may need to verify your identity before processing a request.

13. Children and Minors

13.1 sx77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use our services.

13.2 If sx77 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed. Any funds associated with an underage account are subject to forfeiture.

13.3 If you believe a minor has registered an account on sx77 using your personal information or payment methods, contact support immediately.

14. International Data Transfers

14.1 The sx77 Platform operates with infrastructure and service providers that may be located outside Pakistan. When personal data is transferred to service providers in other countries, sx77 ensures that appropriate safeguards are in place — including contractual protections — to maintain the security and confidentiality of your data consistent with the standards described in this Policy.

14.2 Game content providers, cloud infrastructure providers, and fraud prevention services may process anonymised or pseudonymised data internationally as part of normal platform operations.

15. Updates to This Privacy Policy

15.1 sx77 may update this Privacy Policy at any time by publishing a revised version on this page with an updated "Last Updated" date. Material changes will be notified to active players via a platform notification or email where practicable.

15.2 Your continued use of sx77 following any update constitutes acknowledgment of the revised Policy. We encourage you to review this page periodically.

16. Contact Us

For all privacy-related enquiries, data subject access requests, correction requests, or concerns about how sx77 processes your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)

Support is available 24 hours a day, 7 days a week, in English. We will acknowledge your request within 2 business days and endeavour to respond fully within 30 days.